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Jane Fisher's avatar

I always love your posts. Reading this one, I kept thinking about my AI interaction with Fedex today. I was informed by email that my package was not delivered as scheduled today because no one was available at the delivery address (no signature was required for delivery and the email went out at 4:16 am). I tried to call to speak to a human to get it straightened out. I tried "representative", but AI wouldn't let me proceed without supplying a tracking number. It then repeatedly told me the tracking number I provided was not in their system before hanging up on me. I tried calling back and giving the tracking number for a previous delivery, at which point AI gave me all the information associated with that delivery and again hung up on me.

I figured I'll wait and see what happens tomorrow, and if I don't get the delivery decide how much time I want to bang my head against the wall trying to speak to someone (preferably human) who speaks my language. I tried to make this short, but the upshot is that human/AI interactions invariably seem to lead to a catch 22. "You can't get there from here", says AI, "goodbye"!

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Lantern Light Workshop's avatar

It may have been around awhile, but I heard the way humans think and feel described as "cognitive infrastructure" today for the first time. That sounds nuts!

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